WATT (Walk The Talk) ("WATT", "we", "us") respects your privacy. This policy explains what information we collect when you shop with us — on our website or in person — and how we use it. By using this site or placing an order, you agree to the practices described here.

Information We Collect

• Contact details you give us at checkout or sign-up: name, WhatsApp number, email, shipping address, city, and postal code.
• Order information: items purchased, order value, payment method, and order status.
• Account information if you create a WATT Club membership: your points balance, tier, and rewards history.
• Browsing activity on our site: pages and products viewed, items added to cart, and wishlist activity — used to improve the shopping experience and measure which products customers are interested in.
• Basic technical data such as general location (city-level) and referring page, collected automatically when you browse the site.

How We Use Your Information

• To process and deliver your orders, and to contact you about them via WhatsApp or email.
• To operate the WATT Club points and rewards program.
• To send order confirmations, shipping updates, and — only if you've opted in — offers and promotions.
• To understand how customers use our site (e.g. best-selling products, cart abandonment) so we can improve it.
• To run and measure advertising, including on Meta (Facebook/Instagram). We use the Meta Pixel to understand which ads lead to visits and purchases. Meta may use this information subject to its own privacy policy.

Who We Share Information With

We share the minimum information necessary with the service providers that help us run WATT:

• Midtrans — our payment processor, to securely handle card, e-wallet, QRIS, and bank transfer payments. We never see or store your full card details.
• Shopify — for product catalog and inventory.
• Supabase — our database and account infrastructure, used to securely store your order and account information.
• Resend — to deliver transactional emails such as order confirmations.
• Meta — for advertising measurement, as described above.

We do not sell your personal information to third parties.

Your Choices

You can ask us to update, correct, or delete your personal information at any time by messaging us on WhatsApp or emailing hello@watt-walkthetalk.com. If you created a WATT Club account, you can also update your name, address, and contact details directly from your Member page.

Data Retention

We keep order and account information for as long as your account is active and as needed to meet accounting and legal obligations. If you ask us to delete your account, we'll remove your personal information except where we're required to keep records (for example, financial records) for a limited period.

Contact

Questions about this policy? Reach us at hello@watt-walkthetalk.com or via WhatsApp.

These Terms of Service govern your use of the WATT website and any purchase you make from us. By placing an order or creating a WATT Club account, you agree to these terms.

Orders & Payment

• All prices are listed in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise.
• Payments are processed securely through Midtrans. Cards, e-wallets, QRIS, and bank transfer are supported depending on availability.
• An order is confirmed once payment has been successfully received. You'll get a confirmation via email and/or WhatsApp.
• We reserve the right to cancel an order — with a full refund — if an item turns out to be unavailable after purchase, or if we suspect fraudulent activity.

Shipping

We offer Regular, Instant, and Same-Day shipping (availability depends on your delivery area — Instant and Same-Day are currently limited to Jakarta & Tangerang). Estimated delivery times are shown at checkout and are not guaranteed, as they depend on the courier. Risk of loss passes to the courier once your order has been handed over for delivery; if your order arrives damaged, please contact us within 3 days so we can help resolve it with the courier.

WATT Club Membership & Points

WATT Club is our loyalty program. Members earn 1 point for every Rp 10,000 spent on completed orders. Points expire 1 year from the date they're issued and can be redeemed for discounts and vouchers as shown on your Member page. We may adjust the earning rate, tiers, or available rewards from time to time; any changes will apply going forward and won't remove points you've already earned.

Product Information

We do our best to display product colors, materials, and sizing accurately, but slight variations may occur due to screen display or handmade production. Bespoke or made-to-order items (such as WATT a Night bridal consultations) follow the specific terms agreed during your consultation.

Account Use

You're responsible for keeping your account and login details secure. Please let us know right away if you believe your account has been accessed without your permission.

Changes to These Terms

We may update these terms from time to time. Continued use of the site after changes are posted means you accept the updated terms.

Contact

Questions about these terms? Reach us at hello@watt-walkthetalk.com or via WhatsApp.

All sales are final — we do not offer refunds. If something isn't right with your order, we're happy to arrange an exchange within 5 working days of delivery, as explained below.

Exchange Window

You may request an exchange within 5 working days of the date your order is delivered. Requests made after this window can't be accepted. Items must be unworn, unwashed, in their original packaging, and with tags attached.

Wrong, Damaged, or Defective Items

If you receive the wrong item, a defective pair, or something damaged in transit, contact us on WhatsApp or at hello@watt-walkthetalk.com within 5 working days of delivery with your order number and photos of the item. We'll arrange a free exchange for the correct or a new item — return shipping in this case is on us.

Size Exchanges

Didn't get the fit right? You can request a size exchange within the same 5 working day window, as long as the shoes are unworn, in their original packaging, and with tags attached. Reach out to us on WhatsApp to arrange it — return shipping costs for size exchanges are covered by the customer unless the original size was sent in error on our part.

Non-Exchangeable Items

• Made-to-order or bespoke pieces, including WATT a Night bridal orders, are final sale unless defective.
• Items marked as final sale or purchased during clearance promotions.
• Worn shoes, or items without original packaging and tags.
• Requests made after the 5 working day exchange window.

How to Start an Exchange

Message us on WhatsApp or email hello@watt-walkthetalk.com within 5 working days of delivery with your order number, the item(s) involved, and photos if relevant. We'll guide you through the next steps.